Six flows, one operating model. Pick a section — the URL follows along, so any view here can be linked to directly.
The guided WhatsApp intake from the bot script: identity match, mandatory fields, evidence gate, Zoho case creation, and the Dealer Desk decision pushed back into the same thread.
Spoken prompt: “The installer opens WhatsApp on site. Our bot recognizes them immediately by their registered mobile number.”
Bot prompts to report a new defect or check existing case status.
Validates technician phone number and initiates an encrypted session.
Standby in operations console — awaiting incoming case intake.
End-to-end encrypted. Every inbound and outbound message is logged against the Service Case for audit.
Hi Ramesh — what can we help with today?
Anil Mehta · Qubo Smart Cam 360
Serial: S-QHC-99812 · Installer: Ramesh Kumar (SI-REG-00124)
12 Aug 2025 → 12 Aug 2026
Everything the installer attached in WhatsApp, plus the record it created — the four artefacts the Dealer Desk reviewer opens before deciding. Sample case record.